Wednesday, August 27, 2008

Open letter to Jim Johannsson of Telus

(name 'Johannsson' corrected - sorry about that - not intentional)

See the Globe and Mail article, and especially the comment by Jim Johannsson (here).

My reaction to Mr. Johannsson's comment:

Each 3.1 Mbps EV-DO channel can (in theory) support more than ONE THOUSAND GB per month.

My usage of the EV-DO system, even in the peak summer months recently, is therefore in the low single digit (%) range of the available bandwidth for just one EV-DO channel.

I doubt that there are that many users out here in the forests of NS (where most other neighbourhoods in the coverage area already have one or two less expensive wired high speed Internet options). It seems unreasonable to expect a user with such a low use (relative to the stated capacity) to anticipate that it would have any actual impact on anyone else (except perhaps, your financial arrangements with Bell for use of their towers).

Many of your other statements are at odds with what I was told by your rep Simon. His latest telephone call (#2) he clearly stated that 'Usage has nothing to do with it. Telus is simply exercising escape clause 18' (or words to that effect). So you two don't even have your stories straight.

Now - please explain again what the exact data usage limit is for 'overuse' and termination? Because I was explicitly told that my data access was "Unlimited", and now you've just admitted that it actually wasn't unlimited.

I'm sure that this formal admission in writing (finally) by a senior Telus representative that there actually is an as-yet-unspecified usage limit to the so-called "Unlimited" data plans will help the authorities with their inquiries. Thank you for that.

One simple explanation for your post in the Globe and Mail today might be that Telus was starting with the users using the highest bandwidth, and now, seeing the reaction, you're going to terminate the campaign (I'm quoting that word) after the first 0.1%. If this means that Telus is coming to its senses, then that's a good thing.

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