Thursday, August 21, 2008

Review the basics:

Welcome to those linked here by Please see the whole blog, not just this post, for more details about Telus Connect 75 Unlimited.

We paid a fairly high fee in order to have an "Unlimited" data plan. The terms of service make no mention of any particular bandwidth cap. The word "unlimited" implies "without limit". Telus did not communicate any such limit to us. In fact, I was told that "Unlimited" meant "Unlimited, unlimited, unlimited, unlimited, unlimited!"

And now, without any warning about limits, Telus is canceling accounts with just 30-days notice.

And they are lying about violation of Terms of Service (such nonsense as multi-media streaming which any subject matter expert would be able to disassemble). They'll look foolish if they actually stick to this pathetic excuse in court, under oath.

I believe that Telus is headed for a world of hurt on this issue. Bigger companies than them have been burned. Verizon (in just one state!) had to pay a $1M penalty. I honestly believe that Telus just started down a road that will prove to be more expensive in the long run.

I don't know how they'll get out of this one.

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