CBC News (here)
"...When consumers are promised an unlimited service, they do not expect the promise to be broken by hidden limitations," said [NY] attorney general Andrew Cuomo. "Consumers must be treated fairly and honestly. Delivering a product is simply not enough – the promises must be delivered as well."
Canadian carriers — including Telus Corp. in August — have come under fire from customers for also offering "unlimited" services that are limited in many ways, but regulators and legal authorities have taken no action.
Thursday, September 11, 2008
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