Thursday, August 28, 2008

CBC News links to this blog

CBC News picks up the story (here) and they link to this blog.

Welcome CBC readers.

I'm sure you'll find some very interesting information just a few posts below.

1 comment:

Anonymous said...

As a Telus customer, I find their new "practices" rather unsettling, and here is why...

I have my cell phone through Telus, which averages about $120 per month, and I have their "Connect 75 Unlimited Plan" which comes to $93,45 (taxes in)

A few days ago I discovered Telus will now be charging for incoming text messages at the rate of 15 cents each.
Some people say "ahh, don't sweat it, just ad a text plan for $5 and you'll be covered"

You know, it really burns my butt that these companies can do what they please whenever they feel like it.

This wasn't the deal when I signed my 3 year contract 1 year ago; as a matter of fact, there is no mention of paying for incoming texts in the contract I signed.

Why then are they allowed to change the rules in the middle of the game?

Now I've learned they are canceling their unlimited 75 plan?
They can cancel and just kick people off because of some well hidden "small print" buried deep in the contract?

Again, it seems the contract I signed is worthless.

All this contract does is protect Telus so that if the customer decides to "quit", Telus will be heavily compensated with early termination fees.

You know what Telus? I really hope you're listening...

If you keep changing the rules in mid-game, how do you expect your customers to feel confident having you as their provider?

Read my last question again because this is the downside of your hasty decisions as of late.

At this moment, I have lost all trust for Telus, your advertising, and your 'contracts".

As a kid, my dad always told me the quality I should hold sacred the most is my word.
If you don't have your word, how can you expect people to trust you?

Every month I send you guys $200+ dollars, and I'm happy to do it, but I don't trust you anymore.

How can I?

First with the incoming text charge?
You couldnt wait to add it on after my contract expired?
All you did was lose money from me.

I had my text disabled, and now instead of making 2 or 3 bucks a month from me, you get nothin'.

The genious who came up with that clever idea should be fired toot sweet.

Now you're going to terminate my internet? If I had other options available it wouldn't matter, but I don't. The only option I had was dial-up, which is why I signed a 3 year plan with you guys.

Honestly, I hope you get sued because what your doing is not only wrong, but it's an offence.

You are cheating people, and not giving them what was promised.
That to me is stealing, and yes, I realize you hide behind all your small print thst your team of lawyers so cleverly wrote up, but everyone knows now that your word means nothing.

Did I mention my wife is on a plan with you guys as well?
Yes, I bragged about you so much that I had hger come over.

Soon as I do, you pull the rug out from everyone and stab them in the back.

I really hope you reconsider your choices lately, and apologize to the people who matter the most, your customers.

Alex J
Kingston, ON