Thursday, August 28, 2008

An example of how it should be done...

Thursday, August 28, 2008 -- Comcast, the largest provider of cable-based broadband service in the U.S., will limit residential customers to 250 gigabytes of bandwidth a month beginning Oct. 1, the company announced late Thursday. Comcast will contact customers who go above the 250G byte limit and ask them to curtail their use, Comcast said. ...

1. Note the press release
2. Note the full month advance notice of the new cap policy (no secret)
3. Note the explicit number: "250GB" (no secret limit)
4. Note that 250GB is fifty times more than 5GB
5. Note that they will contact to discuss first (as opposed to hair-trigger cancellation)

Isn't it amazing that Comcast - in terms of their honest, ethical, sensitive, explicit and legal approach to the exact same issue - runs rings around Telus?

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