Competition Bureau response

Dear Mr. (me):

Thank you for the information you provided regarding Telus.

We have reviewed your information and determined that the matter you have raised requires further examination under the laws we enforce. We have not yet determined what action, if any, would be appropriate. A Bureau representative may contact you if further information is required.

Should we determine that action is warranted, we can use a wide range of educational, compliance and enforcement tools to deal with false or misleading representations and deceptive marketing practices. These include issuing public alerts to educate consumers or businesses about certain marketing practices; contacting parties directly to encourage voluntary compliance with the laws we enforce; and pursuing legal action.

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