Wednesday, August 20, 2008

A history lesson for Telus

October 25, 2007 (old news):

The debate over whether unlimited data plans really mean unlimited data came to a head this week as Verizon Wireless agreed to settle a lawsuit brought on by the New York attorney general's office charging the operator with deceptive advertising over its unlimited data service pricing. Verizon will pay a total of $1 million to customers who were booted for using certain high-bandwidth applications. The attorney general says Verizon cut off more than 13,000 customers since April 2004 for excessive use of the network. By April 2007, the operator had stopped the practice. According to a statement from the attorney general: "Verizon Wireless sold its plans as unlimited plans without disclosing that common usages such as downloading movies or playing games online were prohibited. The company also cut off heavy Internet users for exceeding an undisclosed cap of usage per month."

Deja vu all over again a second time.

It's important to reiterate that the Telus representative that I was speaking with admitted to me that the real issue is not this or that particular application, nor this or that data protocol, but the usage when it exceeds about 5GB per month.

In other words, they're not even good liars about the real reason for canceling the service. The real reason is that they've decided that Unlimited means about 5GB.

I smell a Class Action lawsuit coming, or perhaps government intervention for deceptive trade practices.

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