Monday, September 15, 2008

Well, they pulled the trigger early...

Today our service was terminated. This was at least 5 or 6 days earlier than the minimum 30-day notification period. Also, it was a good ten days earlier than promised.

So I called in, took several tries to find a human, and eventually got to speak to 'Bobby' in Management.

After some discussion he agreed to reinstate the service until 20 September 2008.

Bobby was still pushing me to accept the 1GB per month for $65++ per month. I did not accept his offer because it is, quite simply, insane.

Keep in mind that there is still the much larger issue of Deceptive Marketing Practices.

Bobby confirmed that the issue in my case was my overuse of the "Unlimited" service.

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