Basically, they're claiming that because it's a complaint about Deceptive Marketing Practices, the CCTS is not the proper forum. This isn't a correct response from them and I will be responding to their response via the CCTS again. They have violated their very own terms of service.
The word "Unlimited" was a key part of the overall contract between us. It cannot be neglected.
Also, they've dragged out yet another service term. #11 this time.
Anyway, if I had to choose, I would rather they get dinged for a multi-million dollar fine from the Competition Bureau than some piddling settlement into my pocket.
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